So funny! The packaging makes it look and feel like the real thing. It shipped fast and my friend was very unsuspecting of me. She sent out a message to our group chat trying to figure out who sent it 😂
Flawless execution and quick shipping! My friend was entirely shocked and had no idea who sent it. The mailman knows her well and made sure she signed and made a funny comment about “hey we don’t judge here at USPS, we just deliver the mail” 😆
Zero stars!!! I ordered two packages to be delivered to two different people. I received notification that packages had been delivered. Neither recipient has received their package. I tried to contact the company twice with no response
Hello! I'm so sorry for the confusion with your order - I just checked your tracking links and they are set for delivery on Saturday, September 7th. There is an issue with the Shop App and notification will mistakenly tell you that your order has been delivered when it has only shipped. If you check the tracking links on your order, you will get the accurate information for the delivery date.
Please check back in on September 7th and confirm your pranks have arrived. As a note, if USPS reports your order has been delivered but your recipient doesn't actually have it, we will send another free of charge to the same or a new recipient!
I’m giving zero stars. I purchased two packages to have delivered to different addresses. I received notification that package was delivered but neither recipient has received anything. I tried contacting the company twice with no response.
As we mentioned in response to your other review, your tracking links show that your pranks are set for delivery on Saturday, September 7th. The Shop App notification sometimes mistakenly reports the order as delivered when it has just shipped. Please check back in on September 7th and confirm your pranks have arrived. If there is an issue with delivery after September 7th when USPS reports it delivered, we will ship you another free of charge!
For fastest response from our customer service team, be sure to use our website chat - you will find the icon in the bottom right hand corner of your screen!
It has been over 3 weeks since I purchased, and only a label was created 2 days ago. Don't ask for information or any kind of help because they don't respond. Website chat bot, email, shop message, or tik tok message still all unanswered. It still hasn't shipped, but maybe by Christmas time, it will get there.
Hi Donavan - I'm so sorry for the shipping delays and the communication issues you experienced. We were hit with a massive order surge that overwhelmed our team. We were prepared and we dropped the ball. Your order is packed and will ship out on Tuesday when USPS picks up at our office. We are now caught up on orders and will be back to a 24 hour ship schedule next week. We have staffed up and made some fulfillment changes to be better prepared in the future!